Customer Service Training

Our company designs and delivers Customer Service Training for worldwide airlines. Each course combines the fundamentals of customer service with company specific procedures and guidelines that are combined to create a high impact customer service program for Cabin Crew.

Cabin Crew Training by Customer Service Experts

Before a company can establish what customer service standards they should adopt, it is important to spend a few minutes talking about why the standards are important in the first place. Standards help set customer expectations. The most obvious reason for setting standards is to help set expectations for customers. And this is where our expertise establishes its foundation for any Customer Service Training Course.

Customisation of Training

Each and every customer service program that we deliver is customised for the specific needs of each customer airline and corporate operator. We take time to find out more about the values, brands and standards of each of our customers prior to presenting a suggestion to a programme that can include some of the following subjects at the discretion of each airline:

  • Customer Service Basics
  • Effective Communication with Customers
  • Understanding Customers in the 21st Century
  • Added Extras
  • Customer Retention
  • Service Recovery
  • Handling Difficult Customers
  • Service and Company Values
  • Representing the Company's Brand

Customer service training can also include cabin service standards and delivery of on-board products.

For further information on our Customer Service Training for Cabin Crew please contact us on or call our offices on +44 (0) 330 311 0737.

  • air-nz
  • airdol
  • airmalta
  • airpeace
  • arik
  • atlanta
  • british-airways
  • danaair
  • discoveryair
  • easyjet
  • emirates
  • first-nation
  • ftc
  • iraqi
  • jatairways2
  • medviewairline
  • namibia2
  • oman
  • panafrican
  • ryanair
  • south-african-airways
  • starbow
  • titan
  • vietnam2
  • vueling2